Pointman

PRODUCT FINDER

support & service

We provid adcanced products and solutions with enhanced value.

support & service

FAQ

We promise to provide better service in response to customer`s suggestions and advice.

No.	Title	Date
7	Why is there a vertical line on the printed card?	2025. 07.03
Replace the Thermal Print Head (TPH) following the provided user manual.
6	Why are there excessive margins around the print area?	2025. 07.03
Navigate to: Settings → Control Tab → Advanced Settings → Card Margin Adjustment. *** If the margin value is set too close to 0, the ribbon may tear during printing.
5	Why are there random blank areas on the printed card?	2025. 07.03
Clean the printer path using the cleaning card, clean the blue cleaning roller, and ensure the printing cards are free of dust or debris.
4	How can I check the information of my printer?	2025. 07.03
1. Navigate to : Setting -> Control tab -> click “get” button to retrieve serial number and firmware version. 2. Navigate to : Setting -> About tab to retrieve current DLL and driver version.
3	What ribbon is available by Pointman?	2025. 07.03
1. You can check all available consumables in Pointman’s website. 2. Navigate to Consumables. https://pointman.co.kr/ENG/consumables/
2	How can I install the latest firmware to my printer?	2025. 07.03
1. Download the Nuvia Firmware Download Tool and Nuvia Firmware. 2.Update the printer’s firmware using the download tool and latest firmware available on the website. https://pointman.co.kr/ENG/support/download_firmware.php
1	How can I install the latest driver and software?	2025. 07.03
1. Navigate to Pointman’s website. Go to Support & Service -> Download -> Drivers. 2. Download the Pointman’s latest driver + CardPrinter X (Software) through the available link

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